Effective Date: May 5, 2026
Last Updated: May 5, 2026
A Quick Plain-English Summary
Before the legal language, here is what you need to know in plain words:
1. We collect information needed to operate TrustByReviews™, TruthByReviews™, VoiceReview Engine™, TBR Cash-Back Rewards, and related services.
2. If you leave a review, we may collect your name, contact information, review content, rating, voice recording, video submission, reward activity, and consent records.
3. Your information may be shared with TrustByReviews, the business you reviewed, and approved service or fulfillment partners, including SaversApp where TBR Cash-Back Rewards are involved.
4. We do not sell your personal information. We do not share it with advertisers, list brokers, or unrelated marketers.
5. If you submit a review, the published version may appear on TruthByReviews.com, the business’s website or marketing channels, Said.it, TBR-affiliated publishing properties, and other approved publishing or syndication pathways.
6. If you participate by voice, your audio may be recorded, transcribed, reviewed, approved, stored, and published according to this Privacy Policy and our Terms of Service.
7. If you receive emails, SMS messages, or app notifications from us, you can opt out as described in this Policy.
8. You may request access, correction, deletion, or removal of your personal information, subject to legal, operational, fraud prevention, and publication limitations.
9. Published reviews may be removed from properties we control, but we cannot guarantee removal from search engines, archives, third-party caches, or downstream copies.
The rest of this Privacy Policy explains these points in more detail.
1. Who We Are
This Privacy Policy describes how Tidemark Strategies LLC, a Wyoming limited liability company doing business as TrustByReviews™ and TruthByReviews™ (“TrustByReviews,” “TBR,” “we,” “our,” or “us”) collects, uses, shares, stores, and protects personal information in connection with:
1. TrustByReviews.com;
2. TruthByReviews.com;
3. the TrustByReviews business platform;
4. the TruthByReviews public-facing consumer portal;
5. the VoiceReview Engine™;
6. TBR Cash-Back Rewards, powered by SaversApp under a gray-label technology and fulfillment arrangement;
7. related websites, dashboards, review pages, QR code tools, mobile applications, APIs, integrations, widgets, communications, rewards, and other related services.
Together, these are referred to as the “Services.”
If you have questions, contact us at:
Tidemark Strategies LLC d/b/a TrustByReviews™ and TruthByReviews™
Registered Agent: Registered Agent Inc.
30 N Gould St, Ste R
Sheridan, WY 82801
Email: [email protected]
Support: [email protected]
Legal / Disputes: [email protected]
DMCA Agent: [email protected]
Phone: (407) 837-0194
2. Who This Policy Applies To
This Privacy Policy applies to three main groups:
2.1 Reviewers
Reviewers are consumers or individuals who submit feedback, reviews, ratings, audio reviews, video reviews, written reviews, responses, or other information through the Services.
2.2 Business Subscribers
Business Subscribers are businesses, agencies, organizations, account holders, tenants, or administrators that use TrustByReviews to collect feedback, manage reviews, use Reward Credits, send customer invitations, manage incentives, or operate campaigns.
2.3 Visitors
Visitors are people who browse TrustByReviews.com, TruthByReviews.com, review pages, public trust profiles, or related public pages without creating an account or submitting content.
Different sections of this Policy may apply differently depending on how you interact with the Services.
3. Information We Collect
3.1 Information We Collect From Reviewers
When you participate in a review, feedback flow, reward flow, mediation process, or related TBR experience, we may collect:
1. Identity information: name, first name, last initial, display name, city, region, or other identifying details you provide;
2. Contact information: email address, phone number, or other contact information you provide;
3. Review content: written reviews, ratings, comments, testimonials, photos, concerns, complaints, feedback, or other submissions;
4. Voice recordings: if you participate by voice, we may capture your audio recording;
5. Video submissions: if you participate by video, we may capture or process your video submission;
6. Transcripts and edited review versions: voice submissions may be transcribed, lightly cleaned for readability, and presented for review or approval where available;
7. Reward activity: records of which rewards, incentives, cashback offers, sweepstakes entries, dining cards, hotel savings cards, vacation certificates, or other benefits were issued, activated, redeemed, or declined;
8. Review history within TBR: information about which TBR-participating businesses you reviewed or engaged with;
9. Mediation records: communications, timestamps, responses, resolution notes, and related workflow activity if your feedback enters a mediation process;
10. Consent records: timestamps, IP address, consent language, disclosure version, opt-in status, opt-out status, and other records needed for compliance, fraud prevention, and audit purposes.
3.2 Information We Collect From Business Subscribers
When you create or use a business account, we may collect:
1. business name;
2. business address;
3. owner or administrator contact information;
4. billing details;
5. plan and subscription information;
6. Reward Credit usage;
7. uploaded customer lists;
8. review request history;
9. campaign settings;
10. QR code usage;
11. staff-level tracking data, where applicable;
12. imported review data;
13. third-party integration settings;
14. business profile content, including descriptions, claims, credentials, certifications, licenses, trust signals, logos, images, and related business information;
15. support, onboarding, billing, and platform communication history.
3.3 Customer Contact Lists Uploaded by Businesses
Business Subscribers may upload or import customer contact information to request reviews, send feedback invitations, deliver rewards, communicate about mediation, or operate campaigns.
Business Subscribers are responsible for ensuring they have the legal right and required consent to upload, import, message, or process any customer information through the Services.
We do not purchase contact lists, scrape consumer contacts from the internet, or obtain personal contact information from data brokers for review campaigns.
3.4 Information We Collect Automatically
When you use or visit the Services, we may automatically collect:
1. IP address;
2. browser type;
3. device type;
4. operating system;
5. referring URLs;
6. pages viewed;
7. timestamps;
8. QR code interaction data;
9. session activity;
10. approximate location based on IP address;
11. cookies and similar technologies;
12. fraud prevention and security signals.
We use essential cookies to operate the Services and may use analytics cookies to understand usage and improve the platform. We do not use third-party advertising cookies for cross-context behavioral advertising unless we update this Policy and provide required notice or consent.
3.5 Information From Third Parties
We may receive information from third parties, including:
1. Business Subscribers who invite you to leave a review;
2. CRM, automation, email, SMS, and workflow tools connected to the platform;
3. reward fulfillment partners;
4. SaversApp, where TBR Cash-Back Rewards are involved;
5. Marketing Boost, where vacation certificates or other approved incentives are involved;
6. DataShake or other review data providers;
7. payment processors;
8. fraud prevention and verification providers;
9. external review or publishing platforms where available and permitted.
4. How We Use Information
We use personal information to:
1. operate the Services;
2. create, manage, and verify accounts;
3. collect and display reviews;
4. process written, audio, and video feedback;
5. transcribe and format voice reviews;
6. support review mediation and resolution;
7. deliver rewards, incentives, cashback benefits, sweepstakes entries, or promotional benefits;
8. manage Reward Credits;
9. send email, SMS, push notifications, and platform messages;
10. provide customer support;
11. prevent fraud, abuse, fake reviews, duplicate submissions, and platform misuse;
12. improve our products, services, workflows, and user experience;
13. create aggregated, anonymized, or derived data for analytics, benchmarking, reporting, reputation intelligence, fraud prevention, AI search readiness, trust signal modeling, scoring systems, market research, and platform development;
14. comply with legal obligations;
15. enforce our Terms of Service;
16. respond to legal, regulatory, or law enforcement requests;
17. protect our rights, users, businesses, and platform integrity.
We do not use personal information to:
1. sell personal information;
2. rent or lease personal information to unrelated third parties;
3. share personal information with list brokers;
4. train biometric identification systems;
5. train commercial AI voice-cloning systems on your voice or likeness;
6. create unrelated third-party advertising profiles;
7. condition rewards on positive reviews.
5. The Three-Party Data Model
This is one of the most important sections of this Privacy Policy.
When a Reviewer participates through TrustByReviews, certain information may be held or used by three types of parties.
5.1 TrustByReviews
We hold information as the operator of the platform.
We use it to operate the Services, publish reviews, verify reviewers, deliver rewards, support mediation, prevent fraud, manage communications, improve the platform, and comply with legal obligations.
We do not sell personal information. We do not share personal information with advertisers, list brokers, or unrelated marketers.
5.2 The Business You Reviewed
The business you reviewed may receive your name, contact information, review content, rating, feedback, mediation responses, and related interaction details.
The business may use this information to:
1. respond to your review;
2. follow up on your experience;
3. resolve concerns;
4. manage its customer relationship with you;
5. deliver or coordinate rewards;
6. maintain business records;
7. communicate with you, where it has proper consent or legal basis.
Communications from a specific business are separate from communications from TrustByReviews.
Business Subscribers are required to comply with applicable privacy and communications laws, including CAN-SPAM, TCPA, the Florida Telephone Solicitation Act, CASL, GDPR, CCPA/CPRA, and other applicable laws. We are not responsible for a business’s independent privacy practices after information has been shared with that business as part of the review or feedback process.
If you have a privacy concern about a specific business, contact that business directly. You may also contact us at [email protected] and we may assist where practical.
5.3 SaversApp and TBR Cash-Back Rewards
TBR Cash-Back Rewards may be powered by SaversApp under a gray-label technology and fulfillment arrangement.
If you choose to enroll in TBR Cash-Back Rewards, we may share the minimum information needed with SaversApp, which may include your name, email address, phone number, reward activity, app activity, cashback activity, and related account information.
SaversApp may use information to:
1. provision your TBR Cash-Back Rewards account;
2. process qualifying purchases;
3. calculate cashback;
4. post rewards;
5. deliver redemptions;
6. provide customer support;
7. operate the app experience;
8. comply with legal obligations.
SaversApp is not permitted to use your information for unrelated marketing or to sell it outside what is needed to power TBR Cash-Back Rewards.
If you install the TBR Cash-Back Rewards app, the app and supporting infrastructure may be operated by SaversApp under the TBR Cash-Back Rewards brand. Push notifications, app-based messages, cashback confirmations, and related program experiences may be delivered through that app.
You control push notifications through your device operating system settings.
If you do not enroll in TBR Cash-Back Rewards, no information is shared with SaversApp for that program.
5.4 Other Fulfillment and Technology Partners
We may share limited information with approved vendors and partners needed to operate the Services, including:
1. Marketing Boost;
2. Redeem Vacations;
3. Vacation VIP;
4. SaversApp;
5. payment processors;
6. email providers;
7. SMS and telephony providers;
8. hosting providers;
9. data providers;
10. verification providers;
11. analytics providers;
12. reward and incentive partners.
These partners may process personal information only as needed to provide services, fulfill rewards, operate campaigns, support compliance, prevent fraud, or maintain the platform.
5.5 What We Do Not Do
TrustByReviews does not:
1. sell your personal information;
2. rent or lease your information to unrelated third parties;
3. share your information with data brokers;
4. share your information with unrelated advertisers;
5. use your information for cross-context behavioral advertising;
6. share your contact information with businesses you have not reviewed or otherwise interacted with through the Services;
7. condition rewards on positive reviews.
6. Publication of Reviews
When you submit a review, the content of your review may be published, displayed, syndicated, embedded, or otherwise made available through:
1. TruthByReviews.com;
2. TrustByReviews dashboards;
3. the business’s website;
4. the business’s marketing channels;
5. embedded review widgets;
6. approved social media pathways;
7. external review pathways where available;
8. Said.it;
9. TrustByReviews-owned or affiliated properties;
10. search-engine and answer-engine indexing or syndication.
Your public review may include:
1. first name;
2. last initial;
3. city or region;
4. date;
5. rating;
6. written review;
7. approved transcript;
8. audio or video submission, where applicable and approved.
Your full contact information, such as full email address, phone number, full address, or full last name, is not published with the review unless you separately choose to provide it publicly.
Once content is published, it may be indexed, cached, archived, copied, quoted, or displayed by search engines, AI assistants, archives, downstream publishing networks, or other third parties outside our control.
7. Voice, Audio, and Video Reviews
7.1 What We Do With Voice and Video Submissions
If you participate through the VoiceReview Engine™ or submit audio/video content, we may:
1. record the submission;
2. store the recording;
3. transcribe the recording;
4. lightly clean the transcript for clarity, punctuation, filler words, or readability;
5. generate an AI-assisted version for review or approval where available;
6. allow you to review, edit, or approve the transcript where available;
7. display or publish the recording and/or approved transcript;
8. retain the original submission for audit, quality, fraud prevention, consent, support, and legal purposes.
7.2 What We Do Not Do With Voice Recordings
We do not:
1. use your voice recording for biometric identification;
2. use your voice recording for voice fingerprinting;
3. use your voice recording to train commercial voice-cloning systems;
4. sell your voice recording;
5. share your voice recording with unrelated advertisers or data brokers.
7.3 Recording Consent
By choosing to submit audio or video feedback, you consent to the recording, storage, transcription, processing, review, display, and use of that submission according to this Privacy Policy and our Terms of Service.
You should only record yourself unless all other people captured in the recording have consented to being recorded and submitted.
Some jurisdictions require consent from all parties to a recorded conversation. Users and businesses are responsible for complying with any applicable one-party, two-party, or all-party consent requirements before submitting or requesting audio or video content.
8. SMS, Email, Push Notifications, and TBR Community Messages
8.1 Types of Messages You May Receive
Depending on your activity and consent choices, you may receive:
1. review-related messages;
2. reward delivery messages;
3. mediation or resolution messages;
4. account messages;
5. TBR Cash-Back Rewards activation messages;
6. TBR Cash-Back Rewards reminders;
7. community messages encouraging review participation;
8. platform updates;
9. support messages;
10. security notifications;
11. promotional messages where you have provided appropriate consent.
8.2 TBR Community Messages
If you choose to participate in the TBR community or provide consent for related communications, we may send messages from TrustByReviews encouraging you to review other businesses you support, recognize your participation in the trust-and-truth economy, notify you of new bonuses or benefits, and keep you engaged with the TBR ecosystem.
TBR community messages are sent by TrustByReviews in its own voice and on its own behalf. They are not third-party advertisements for unrelated businesses.
8.3 Message Frequency and Charges
Message frequency varies depending on your activity. Message and data rates may apply.
We aim to keep communications relevant and reasonable.
8.4 How to Opt Out
You may opt out of TBR communications at any time.
For SMS:
- Reply STOP to stop all TBR SMS messages.
- Reply HELP for assistance.
Where supported, additional commands may include:
- STOP COMMUNITY to stop TBR community messages;
- STOP REWARDS to stop certain reward reminder messages.
For email:
- Click the unsubscribe link in the email;
- use a preference center link where available;
- email [email protected].
Some transactional, security, legal, or account-related messages may still be sent where permitted or required by law.
8.5 Push Notifications
If you install the TBR Cash-Back Rewards app, you may receive push notifications through the app.
Push notifications are controlled through your device settings, not SMS opt-out commands.
You can disable push notifications through your iOS or Android settings, or by uninstalling the app.
8.6 Messages From Businesses
If you receive communications directly from a business you reviewed, those messages are sent by that business, not by TBR.
Opting out of TBR communications does not automatically stop communications from that business. To stop business-specific communications, use the unsubscribe or opt-out method provided by that business or contact the business directly.
9. Your Choices and Rights
9.1 Universal Rights
Regardless of where you live, you may request to:
1. access personal information we hold about you;
2. correct inaccurate information;
3. delete contact information from TBR systems;
4. opt out of communications;
5. request removal of a published review from properties we control;
6. request a copy of certain information where available;
7. withdraw consent where processing is based on consent.
To make a request, email [email protected].
We may need to verify your identity before fulfilling a request.
9.2 What Deletion Means
We want to be clear about deletion.
1. Contact information: We will delete contact information from TBR systems within a reasonable period after a verified request, unless retention is required or permitted for fraud prevention, consent records, legal compliance, tax, audit, dispute, or operational reasons.
2. Published reviews: We can remove reviews from properties we control, but cannot guarantee removal from search engines, archives, caches, downstream syndicators, third-party sites, or business-owned systems.
3. Voice recordings: We will delete voice recordings from TBR-controlled systems following a verified deletion request, subject to legal, fraud prevention, audit, or operational limitations.
4. TBR Cash-Back Rewards: If you enrolled in TBR Cash-Back Rewards, deletion may also require SaversApp to delete or anonymize program records, subject to legal and fulfillment retention requirements.
5. Consent and audit records: We may retain consent logs, timestamps, IP records, disclosure versions, and related metadata for legal, regulatory, audit, and fraud prevention purposes.
9.3 California Residents
If you are a California resident, you may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to:
1. know what personal information we collect, use, disclose, or share;
2. request deletion;
3. correct inaccurate information;
4. opt out of sale or sharing;
5. limit use of sensitive personal information, where applicable;
6. not be discriminated against for exercising privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising.
To exercise these rights, email [email protected] or call (407) 837-0194.
We may verify your identity before responding. Authorized agents may submit requests where permitted by law and with appropriate authorization.
9.4 Other U.S. State Privacy Rights
Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Tennessee, Indiana, Iowa, Delaware, New Jersey, New Hampshire, Maryland, Minnesota, Rhode Island, and other states with comprehensive privacy laws may have similar privacy rights.
You may exercise those rights by contacting [email protected].
We may honor these rights regardless of state residency where practical.
9.5 EEA, UK, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing personal information may include:
1. consent;
2. contract;
3. legitimate interests;
4. legal obligation.
You may have rights to:
1. access;
2. rectification;
3. erasure;
4. restriction;
5. portability;
6. objection;
7. withdrawal of consent;
8. complaint to a supervisory authority.
International data transfers may be based on Standard Contractual Clauses or other lawful safeguards.
10. Children’s Privacy
The Services are intended for users aged 18 and older.
We do not knowingly collect personal information from anyone under 18. We do not direct the Services to children under 13.
If you believe we have inadvertently collected information from someone under 18, contact [email protected] and we will take appropriate steps to delete it.
11. Data Retention
We retain personal information only as long as needed for the purposes described in this Policy, unless a longer period is required or permitted by law.
Typical retention periods may include:
Information Type
Retention Period
Active reviewer contact information
While active in the TBR ecosystem, plus legally required or permitted retention periods
Published review content
Indefinitely, subject to removal requests and platform rules
Voice recordings
Until deletion request, review retirement, account closure, or other applicable retention trigger
Reward activity records
Up to 7 years for tax, audit, and fraud prevention
Consent and audit logs
Up to 5 years or longer where required for legal defense or compliance
Business Subscriber account data
Duration of subscription, plus legally required or permitted retention periods
Billing records
Up to 7 years or as required by tax and accounting law
Inactive accounts
Deleted, archived, or anonymized after a reasonable period, except where retention is required or permitted
We may retain anonymized, aggregated, or derived data indefinitely where it no longer identifies a specific person.
12. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
These may include encryption, access controls, monitoring, authentication, vendor review, and internal security practices.
No system is perfectly secure. We cannot guarantee absolute security.
If we experience a data breach affecting your personal information, we will notify you where required by applicable law.
13. Third-Party Service Providers and Partners
We may share information with vendors and partners that help us operate the Services, including:
1. SaversApp;
2. Marketing Boost;
3. Redeem Vacations;
4. Vacation VIP;
5. cloud hosting and storage providers;
6. SMS and telephony providers;
7. email service providers;
8. payment processors;
9. DataShake and review data providers;
10. analytics providers;
11. customer support providers;
12. verification and fraud prevention providers;
13. other reward and incentive partners.
These vendors and partners may only use personal information as needed to provide services, support fulfillment, maintain compliance, prevent fraud, or operate the platform.
14. Cookies and Analytics
We may use cookies, pixels, tags, and similar technologies to:
1. keep the Services functioning;
2. remember preferences;
3. support security;
4. understand website usage;
5. improve user experience;
6. measure campaign and page performance;
7. support login and dashboard functionality.
We do not use third-party advertising cookies for cross-context behavioral advertising unless we update this Policy and provide required notice or consent.
You may be able to control cookies through browser settings. Some features may not work properly if cookies are disabled.
15. Links to Third-Party Sites
The Services may link to third-party websites, apps, reward portals, business websites, payment processors, travel partners, cashback partners, or external review platforms.
We are not responsible for the privacy practices, content, terms, or security of third-party sites or services.
Please review their policies separately.
16. Business Subscriber Responsibilities
Business Subscribers are responsible for:
1. obtaining proper consent before uploading or messaging contacts;
2. complying with privacy and communication laws;
3. honoring customer opt-outs;
4. maintaining accurate customer data;
5. using review requests and incentives lawfully;
6. ensuring staff use the platform properly;
7. providing proper disclosures to customers;
8. complying with public review platform rules;
9. maintaining the security of account credentials;
10. using data only for lawful business purposes.
TrustByReviews may suspend or terminate accounts that misuse customer data or violate privacy, communications, review, or platform rules.
17. International Users
The Services are operated from the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our vendors or partners operate.
By using the Services, you understand that privacy laws in those countries may differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last Updated” date and, where reasonably practicable, provide notice by email, in-service notification, or website notice.
Material changes will generally become effective no earlier than 14 days after notice, unless immediate changes are required for legal, security, operational, or compliance reasons.
Continued use of the Services after the effective date means you acknowledge the updated Policy.
19. Contact Us
For privacy questions, requests, complaints, or concerns, contact:
Tidemark Strategies LLC d/b/a TrustByReviews™ and TruthByReviews™
Registered Agent: Registered Agent Inc.
30 N Gould St, Ste R
Sheridan, WY 82801
Email: [email protected]
Support: [email protected]
Legal / Disputes: [email protected]
DMCA Agent: [email protected]
Phone: (407) 837-0194
For California privacy requests, you may use [email protected] or call (407) 837-0194.
For EEA, UK, or Switzerland requests, contact [email protected].
20. Acknowledgment
By using the Services, you acknowledge that you have read and understood this Privacy Policy.